TERMS AND CONDITIONS
Last update: 09/09/2023
We are glad to welcome you on the website of Lavoy Sağlık Turizmi ve Danışmanlık A.Ş., the main office of which is located at Vişnezade Mahallesi Süleyman Seba Caddesi No:79/2C Beşiktaş İstanbul (hereinafter referred to as “Lavoy Health”).
1. Lavoy Health Website
1.1. Lavoy Health is a health tourism agency, which is duly registered and licensed before the Ministry of Health of Republic of Türkiye. The website of Lavoy Health is a platform containing information about providers of medical and health services (hereinafter Medical Providers). Its purpose is to provide the Users of the portal with information about Medical Providers, their services and estimated cost.
1.2. Lavoy Health is intended only for individuals aged over 18. The User has the right to employ the Lavoy Health services on behalf of a third party under the age of 18 years.
1.3. Information about Medical Providers on the Lavoy Health website is presented on the basis of data provided by the Medical Providers themselves or obtained from various online and offline sources. Information about Medical Providers on the portal is carefully analyzed, monitored and updated by the administration of the Lavoy Health website, but it is not guaranteed that all the information provided is accurate, comprehensive and correct. Lavoy Health is also not responsible for any errors or typographical errors, inaccurate, misleading or false information provided by Medical Providers.
1.4. Lavoy Health should not be considered as a definite recommendation of a Medical Provider or a confirmation of the quality, level of service and qualification of its services. The Lavoy Health website is not a substitute for medical advice but is used for informational purposes only.
2. Lavoy Health Services
2.1 Lavoy Health provides the User with organizational services, the cost of each service is calculated separately or as a package of services. A detailed list of services is indicated in the individual offer provided to the patient or customer.
2.2. Lavoy Health does not direct the User to certain Medical Providers, but only informs you about possible diagnostic options for treatment and rehabilitation, based on the needs of the User, including a convenient time period, medical indications and so on. Therefore, the User is recommended possible options and is provided with a list of Medical Providers with information about their specialization. The user has the right to choose one of them and use his services.
2.3. Lavoy Health facilitates the establishment of communication between the User and the Medical Provider, the Agreement on the provision of medical services is concluded directly between the User and the Medical Provider. Lavoy Health does not affect the advice of doctors about the diagnosis / treatment.
2.4. Lavoy Health also provides the User with Additional Services that allow one to facilitate and speed up the organization of treatment. The cost of each Service is calculated individually or provided in a package.
2.5. Lavoy Health services include but are not limited to:
• Response to inquiry within 48 hours
• Assistance in the selection of the clinic based on the peculiarities of the medical treatment
• Expedited request processing and admission to the clinic
• Visa support (limited to the provision of an invitation letter from the clinic for medical visa)
• Personal manager for the entire period of medical program realization
• Travel Insurance
• Program coordination by the Lavoy Health Coordinator
• Medical consultation with the specialists from one or several clinics
• Optimization of the diagnostics and treatment costs
• Invoice control, refund facilitation
• Medical support for the next 3 months after treatment termination
• Assistance in purchasing and delivery of medications
• Airport - clinic / hotel transfer services
• Assistance in booking hotels
• Medical Interpreter / Coordinator
• Organization of an extramural consultation with detailed treatment recommendations
• Quality control monitoring at all stages of service.
3. Responsibilities of the parties
3.1. User's Responsibilities
3.1.1. The User undertakes to fulfill the necessary prerequisites for a successful treatment program. The User provides complete information that may be required for the relevant medical treatment, otherwise Lavoy Health is unable to organize an effective medical program.
3.1.2. The Initial Consultation Form, as seen on the website, and the information provided therein consists of the base for the calculation of services offered to the patient. In this respect, the patient holds the entire liability for the correctness and accuracy of the information provided within the Initial Consultation Form and any additional information provided by the patient upon the request of the Medical Providers.
3.1.3. The User must follow the recommendations of the doctor and clinic staff.
3.1.4. The User is responsible both for the actions of the patient and those of the accompanying person, as well as for their own.
3.1.5. The User is obliged to come to the clinic in time for the diagnostics or treatment.
3.1.6. The User leaves the country of diagnostics and treatment after the end of the medical program if they are not residents of the given country.
3.2. Responsibilities of Lavoy Health
3.2.1. Lavoy Health is the organizer of the medical program and services. Lavoy Health is responsible for the booked program organization as per the Initial Consultation Form submitted by the User.
3.2.2. A medical service agreement is concluded between the User and the Medical Provider.
3.2.3. The contractor does not affect the recommendations of the doctors about the diagnostics / treatment. All responsibility for the quality of medical services takes over the Medical Provider.
3.2.4. Lavoy Health is not responsible for the refusal of the consular authorities in issuing visas to the Customer, for the actions of passport and customs authorities, as well as in the event of force majeure.
4. Booking Policy
4.1. The programme, which is organised by Lavoy Health as per the Initial Consultation Form, shall be confirmed upon the payment of the Travel Insurance and the Deposit amount by the User to Lavoy Health via bank transfer or online credit card payment. Unless the Travel Insurance and the Deposit is paid, the programme and the appointment at the Medical Provider of the patient shall not be confirmed. Upon payment of the Deposit and the Travel Insurance, Lavoy Health issues a booking confirmation for the programme.
4.2. The Travel Insurance, which will be executed to the benefit of the patient and/or accompanying person, to cover the risks of ____. In any case, the Travel Insurance shall not cover any risks, which may be borne by the acts or decisions of the Medical Providers.
4.3. The Deposit shall be calculated as 20% of the total fees payable including but not limited to the booked medical services, accommodation, intercity transfer, agency service fee and any additional services as may be requested by the Patient.
5. Payment Policy
5.1. The User and/or Patient is liable to make the payments in accordance with the below mentioned due dates:
• Deposit and Travel Insurance – prior to travelling for the confirmation of booking
• All fees (e.g. accommodation, intercity transfer, agency fee) except for the fee of medical treatment – until hotel check-in
• Medical Provider’s fee – until the medical treatment
5.2. The payment of the aforementioned fees shall be made to Lavoy Health via bank transfer or online credit card payment. Lavoy Health reserves the right to decline the performance of services in case of late payment or non-payment by the User and/or Patient.
5.3. All fees, as stated herein, are excluding of any taxes as per the applicable laws. Any and all applicable taxes, including the VAT, which may be borne due to services of Lavoy Health shall be paid by the User. Additionally, all bank charges shall be at the sole responsibility of the User, if any.
6. Cancellation Policy
6.1. The User has the right to decline Lavoy Health services at any time without giving any reason. In case the User refuses from the Lavoy Health services without explanation, the following conditions come into force:
6.1.1. In case of refusal of services after booking confirmation and before the travelling, the User shall not be liable to pay any other additional fees or the Medical Provider’s fee. On the other hand, the funds transferred by the User as Deposit and Travel Insurance shall not be returned by Lavoy Health.
6.1.2. In case of refusal of services during the implementation of the program, including the cases in which the Medical Provider determines that the Patient is not eligible for the medical treatment during the initial in-person consultation, no refund by Lavoy Health ® services is provided for the services rendered in relation to the accommodation, intercity transfer, Travel Insurance, Deposit and agency service fee.
6.2. The User can refuse the Lavoy Health services with a full refund, except for the costs associated with their transaction, in the following cases:
6.2.1. In case of natural disasters or military actions (the Party facing the impossibility of obligations performance must notify the other party of the occurrence of such circumstances and contract termination no later than 7 (seven) days from the moment of their occurrence. If these circumstances cannot be eliminated, then both parties may terminate the contractual relationship, which is recorded in writing).
6.2.2. In case of death (automatic cancellation of the order upon provision of the relevant document).
6.3. The User may opt out of the Additional Services at any time, provided that the Services have not been provided or organized by Lavoy Health. If the User refuses the Third Party Additional Services, then the Third Party Cooperation Terms come into force.
6.4. In order to exercise the right to refuse from services, the User must inform Lavoy Health by means of a written form (e.g. in a letter, fax, or e-mail) about his decision to terminate the contract.The application must be sent to e-mail:[email@example.com]
Address: Vişnezade Mahallesi Süleyman Seba Caddesi No:79/2C Beşiktaş İstanbul
7. Refund policy
7.1. Refunds are made upon termination of the contract in accordance with section 6.
7.2. Refunds are made for services of Lavoy Health that have not been provided. The User is reasonably obliged to pay for services that have already been provided if the services were provided at the request of the consumer before he exercised his right to refuse.
7.3. Refunds are made to the same bank account from which the payment was made. In the absence of such an opportunity, the owner of the account which the payment was made from, provides another account and confirms in writing that they are the initiator of the fund transfer to this account. A statement about this is received via e-mail of the company's contact person or at [firstname.lastname@example.org].
7.4 Refund is made within 30 days from the date of contract termination if during this period reliable information about the beneficiary's account was provided. If information is provided later, then the refund is made within 30 days from the date of the recipient's account confirmation.
8.1. The User undertakes to provide Lavoy Health with the necessary medical information (medical report, epicrisis, discharge from the outpatient card, etc.). The User releases Medical Providers from medical confidentiality in relation to Lavoy Health, thereby giving Lavoy Health the ability to comply with and perform the terms of the Agreement.
8.3. The User may request Lavoy Health to delete all personal and medical information from the database to the extent that Lavoy Health’s legal obligations allow, for this you need to send an email to[email@example.com]. In any case, the User accepts that Lavoy Health is liable to store your personal and medical data to the extent required by the local laws and that the deletion of such personal may not be performed due to conformity with legal requirements.
9.Limitation of Liability, Indemnification
9.1. Lavoy Health is a health tourism agency, as duly registered and licenced as per the local laws, in order to provide information and services for searching Medical Providers and doctors with the required specialization, qualifications, work experience, or medical services provided.
9.2. Information about doctors that is posted on the Lavoy Health website is obtained directly from Medical Providers, either from the doctors themselves or from other online or offline sources. The administration of Lavoy Health takes steps to verify this information and to eliminate inaccurate information.
9.3. Lavoy Health takes all measures to verify the information provided by Medical Providers and doctors for publishing on the website, including information about the license availability. At the same time, Lavoy Health checks this information for relevance whenever possible.
9.4. Information about medical services, specialization of doctors, diseases, diagnostic methods and methods of treatment is for reference only. Lavoy Health does not guarantee its reliability and compliance with modern scientific achievements. Lavoy Health is not authorised or responsible to provide medical treatment or medical consultancy or responsible for the quality of medical services provided by doctors or Medical Providers whose profiles are posted on the website under any circumstances.
9.5. Except as provided in this Agreement and the Agreement on the organization of medical services, Lavoy Health does not give any guarantees of the quality of medical care provided by Medical Providers. The Medical Providers are not liable or bound by the initial assessment, which is done before any in-person examination of the Patient. Such assessment shall not be deemed as a medical report for eligibility to travel or eligibility to medical treatment.
9.6. Using the Lavoy Health website, the User confirms his acceptance of these terms and conditions and assumes all risks and liability resulting from the use of the portal, including financial risks.
9.7. The User is responsible and liable to provide correct and accurate information, which may be required from time to time by the Medical Providers. Lavoy Health is not liable to check the correctness or the accuracy of the information by the User and the patient.
10. Intellectual Property Rights
10.1. All information provided on the Lavoy Health is the property of Lavoy Health, including texts, logo, structure of the site, organization system, and is protected by copyright law.
10.2. The use, publication and reproduction of materials presented on the portal without the written permission of Lavoy Health is prohibited. When using information from the Lavoy Health portal, reference to the source is required.
11.1. In case of impossibility of one of the parties to fulfil obligations under this contract, namely fire, natural disasters, military operations of any nature, any restrictions imposed by state bodies and other circumstances beyond the circumstances of the parties, the period of fulfilment of obligations shifts in proportion the time during which such circumstances apply.
11.2. The Party to whom the impossibility to fulfill obligations under this contract has been created must notify the other party of the occurrence and termination of such circumstances no later than 7 (seven) days from the moment of their occurrence. If these circumstances cannot be eliminated, then both Parties may terminate the contractual relationship, which is fixed in writing.
11.3. Proper evidence of the above circumstances are to be documents by the relevant authorities.
12. Applicable Law
12.1. All disputes and controversies arising from the execution of this Agreement are resolved through negotiations. All claims must be submitted in writing. If it is impossible to reach an agreement peacefully, claims are considered by the sole jurisdictions of the Istanbul Courts and Execution Offices.
12.2. The Agreement is construed and governed by the Laws of Republic of Türkiye. Any and all claims shall be resolved in accordance with the Laws of Republic of Türkiye.
13. Amendments to the Agreement
The Lavoy Health administration has the right to change the terms of this Agreement at any time by publishing a new edition on the website indicating the time of updating. The User undertakes to regularly review the text of the Agreement published on the website in order to review the changes.